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DELIVERIES

Deliveries are FREE for all orders!

As each item is handmade please allow between 4 - 10 business days before your unique piece is dispatched. 

For larger items (Radiator Covers & Wall Art) please allow between 8 - 15 business days for the items to be dispatched.

We also offer an express shipping which guarantees dispatch by 4 working days for £59.99. This can be selected during checkout.

All items are sent via:

Tuffnells - on a next day delivery service 

Hermes - delivered between 2 - 4 working days,

Private Courier - delivery on a pre arranged date

Royal Mail - using a 1st class delivery service

YOUR DISPTACH EMAIL WILL INFORM YOU ON THE SERVICE WE USE FOR YOUR ORDER, MAJORITY OF ITEMS ARE SENT VIA TUFFNELLS NEXT DAY DELIVERY SERVICE

Need your items by a specific date? Contact us to discuss what we can do!

RETURNS

As a family business we understand that sometimes our customers can change their minds.

We accept returns and try to make this a easy as possible for our customers, to return an item please follow the steps below:

  1. Email us at info@craftedwooduk,com with your order number informing us that you'd like to return your item(s)
  2. Return your item(s) by 14 days from the date you received your order to: CraftedWoodUK, Unit 8, Aldborough Hall Farm, London, IG27TD
  3. Once we receive your item(s) back we will then initiate a refund which can take up to 8 working days

ITEMS SHOULD BE RETURNED IN A RESALABLE CONDITIONS WITHOUT DAMAGE

PACKAGING

All of our unique items are wrapped in bubble wrap then placed our custom made cardboard boxes and packed safely with loose fill to protect items from knocks and bumps during transportation.