Free Delivery On All Orders! ... Sign Up To Our Newsletter To Receive 5% OFF Orders Over £399.99!

• 02036732352
• info@craftedwooduk.com

• About Us
• Contact Us
• Deliveries & Returns
• Colour Samples
• Carpentry & Joinery Services
• Articles & Guides

• More

£0.00

My Cart - 0 Item(s)

Discounts:

-£0.00

Tax:

£0.00

Delivery:

£0.00

Total:

£0.00

View Cart Checkout

Terms and Conditions

Last Updated: 29th April 2025

1. Introduction

These Terms and Conditions govern your use of our website and participation in our courses. Please read these Terms in full before using this website or booking a course.
By using this website or enrolling in a course, you agree to be bound by these Terms.

2. Website Access

2.1 It is not necessary to register to use most parts of this website. However, certain areas may require registration.

3. Use of Website

3.1 You may use this website for lawful private purposes only.

3.2 You may print and download material for personal use provided that no content is modified, and no part is reproduced without prior written consent.

4. Website Uptime

4.1 We aim to ensure continuous operation of this website, but are not liable for downtime due to technical or maintenance issues.

5. Visitor-Provided Material

5.1 Any non-personal material submitted (e.g., reviews, comments) will be considered non-confidential and non-proprietary.

5.2 You must not submit any material:

• Without all necessary consents,

• That is unlawful, defamatory, harmful, or infringes intellectual property rights,

• Containing viruses or malicious software.

6. Links to and from Other Websites

6.1 Links provided to third-party websites are for your convenience. We do not endorse those websites and are not responsible for their content or availability.

6.2 You may link to our website provided you do not imply endorsement, misrepresent your relationship with us, or link from a website containing unlawful or offensive content.

7. Disclaimer

7.1 We strive to ensure the accuracy of information but provide no warranties. All content is provided "as is" and used at your own risk.

8. Exclusion of Liability

8.1 We are not liable for any loss or damage resulting from your use of this website.

8.2 Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence.

9. Shipping and Delivery

9.1 We aim to dispatch orders promptly.

9.2 Standard shipping - dispatched within 4 - 10 working days and delivered the next working day from the dispatch date.

9.3 Express shipping - dispatch by/on 4 working days and delivered the next working day from the dispatch date.

9.4 Notifications are provided via email to update you on your order and delivery.

9.5 Delivery times are estimates only and delays may occur.

10. Cancellations, Returns, and Refunds (Goods)

10.1 General

• Unless otherwise clearly specified on the individual product listing, all our goods are made to order to your specifications.

10.2 Made-to-Order or Customised Items

• Made-to-order, personalised, or customised items cannot be cancelled once production has commenced. Once your order is marked as processing it has been accepted in our workshop and the or has been started. However, please contact us to confirm if your order can still be cancelled, this will be at our discretion.

• We may, at our discretion, accept returns of made-to-order items subject to a 20% restocking fee, provided that:

  • The item is returned unused, in its original condition,

  • You notify us within 14 calendar days of delivery.

• Return shipping costs are the customer’s responsibility.

• Refunds, minus the 20% restocking fee, will be processed within 14 working days after inspection.

10.3 Standard (Non-Custom) Goods

• If a product listing specifically states that an item is standard (non-custom), you have the right to cancel your order within 14 days after receiving it.

• Returned standard items must be unused and in resaleable condition.

• Return shipping costs are the customer’s responsibility unless the item is faulty.

10.4 Returns Process

• To request a return, contact us in writing at info@craftedwooduk.com

• Goods must be returned within 14 calendar days of notifying us.

• Refunds will be processed within 14 working days after returned goods are received and inspected.

10.5 Exclusions

You cannot cancel or return:

• Made-to-order/customised goods (except under 10.2 discretion),

• Perishable goods,

• Sealed goods unsealed after delivery where hygiene issues arise,

• Items damaged by the customer.

11. Courses: Terms and Conditions

11.1 Course Eligibility

• Participants must be aged 18 or over unless stated otherwise.

• It is the participant’s responsibility to ensure the course is appropriate for their skill level.

11.2 Booking and Consumer Rights

• Bookings made online are subject to a statutory 14-day cooling-off period unless the course starts within that period and you consent to waive your cancellation rights.

11.3 Health and Safety

• Participants must follow all safety instructions and wear appropriate PPE.

• Failure to comply may result in removal without refund.

11.4 Liability and Insurance

• Participation is at your own risk.

• We are not liable for injury, loss, or damage unless due to proven negligence.

11.5 Property Damage

• Participants may be charged for intentional or negligent damage to tools, equipment, or premises.

11.6 Course Content and Changes

• We reserve the right to make minor changes to course content, instructors, or schedules.

11.7 Refund and Cancellation Policy (Courses)

• Cancellations must be submitted in writing to info@craftedwooduk.com

• Refunds will be processed within 14 working days.

• Transfer to another individual may be allowed if notice is given 2+ days prior.

11.8 Late Arrival and Disruptions

• Late arrivals may be refused entry if it disrupts the session.

• Disruptive behaviour will result in removal without refund.

11.9 Photography and Media

• We may take photos or videos for marketing.

• By attending, you consent to this unless you opt out by informing us before the Course starts.

11.10 Intellectual Property

• Course materials remain the property of CraftedWoodUK Ltd and cannot be copied without consent.

11.11 Data Protection (GDPR)

• We comply with the UK GDPR.

• Your personal data will only be used for administration, communication, and marketing (where consent is given).

12. Force Majeure

We are not liable for delays or non-performance caused by events beyond our reasonable control, including but not limited to strikes, pandemics, or natural disasters.

13. Law and Jurisdiction

These Terms are governed by English law.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

End of Terms and Conditions